At OnluCare UK, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following types of information:
- Personal Identification Information: Such as your name, address, phone number, and email address when you make a purchase, sign up for our newsletter, or contact us for support.
- Payment Information: For orders, we collect payment details (e.g., credit card or bank information) through secure processing systems. We do not store full credit card numbers on our servers.
- Technical Data: Including your IP address, browser type, and information about your interactions on our website, such as pages visited, click-throughs, and time spent on each page.
- Cookies and Similar Tracking Technologies: We use cookies to improve website functionality, analyze traffic, and personalize your experience. You can manage your cookie preferences in your browser settings.
2. How We Use Your Information
OnluCare UK uses your information for the following purposes:
- Order Processing and Fulfillment: To process and deliver your orders, manage payments, and provide customer support.
- Account Management: To create and manage your account, including password resets and account updates.
- Communication: To send you updates about your order, respond to inquiries, and, if you opt-in, send marketing messages and special offers.
- Website Improvement: To analyze website usage and improve our website’s functionality, user experience, and security.
- Legal Compliance: To comply with legal obligations, respond to government requests, and prevent fraudulent activities.
3. Data Sharing and Disclosure
We may share your personal information with third parties only under specific circumstances:
- Service Providers: Trusted third-party vendors who assist in providing our services, such as payment processors, shipping companies, and customer service tools. These parties are required to use your information only for the purposes specified by us.
- Legal Compliance and Protection: When required by law, we may disclose your information to comply with legal processes, enforce our Terms of Service, or protect the rights and safety of OnluCare UK, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owners, subject to the same privacy standards outlined in this policy.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to ensure the safety of your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal data we hold about you.
- Correction: If your data is inaccurate or incomplete, you may request corrections.
- Deletion: You may request that we delete your personal information, subject to legal retention requirements.
- Objection and Restriction: You may object to or restrict the processing of your data in certain circumstances.
- Data Portability: You may request a copy of your information in a structured, commonly used format.
To exercise any of these rights, please contact us at support@onlucare.uk.
7. Cookie Policy
We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and for marketing purposes. You may modify your browser settings to decline cookies if you prefer; however, this may limit certain functionalities on our website.
8. Third-Party Links
Our website may contain links to third-party sites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these sites, and we encourage you to read their respective privacy policies before providing any personal information.
9. Policy Updates
OnluCare UK may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date at the bottom of this page.
Effective Date: This policy was last updated on [Insert Date].
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: Customerservices@onlycare.uk